Last Updated: September 28, 2018
Our Commitment to Your Privacy
Information We Collect
We collect information about you when you use the HomestayMatch Platform. For example, depending on the services you use and whether you create an account and related profile (“HomestayMatch Account”), we may collect:
We automatically collect information about you depending on how you use the HomestayMatch Platform, the areas of our websites that you visit, as well as information about your computer or mobile device, including your IP address, phone number, device ID, physical location, browser and operating system type, and referring URLs, using various technological means (including “cookies” and other technologies such as pixel tags and web beacons, as further described below). This information is necessary for providing personalized and location-based content as well as for analyzing the use of resources, troubleshooting problems, preventing fraud, and monitoring and improving the HomestayMatch Platform.
We may combine this information with other information we’ve collected from you and others to help prevent fraud.
We may collect information about you from publicly-available websites, such as LinkedIn and Facebook, as well as information from consumer reporting or background check agencies or public records. We may use the information we collect to create a profile, even if you do not have a HomestayMatch Account, or append it to your existing profile.
Cookies and Other Technology
We may use “cookies” and other technologies such as pixel tags and web beacons.
Cookies are alphanumeric identifiers in the form of text files that are inserted and stored by your Web browser on your computer’s hard drive. These technologies tell us which parts of the HomestayMatch Platform you have visited and how you use the HomestayMatch Platform. They are also used to analyze and improve the design and functionality of the HomestayMatch Platform. If you choose to delete cookies from your device or block them from being stored on your device, please note that the full functionality of the HomestayMatch Platform may not be available to you.
“Web beacons” are images embedded in a Web page or e-mail for the purpose of measuring and analyzing HomestayMatch Platform usage and activity. We, or third-party service providers acting on our behalf, may use Web beacons to help us analyze usage and improve the HomestayMatch Platform.
How We Use Information
We use the information we collect to provide, operate and improve the HomestayMatch Platform, respond to you, and foster a positive user experience. Our services include providing an online platform where hosts can provide accommodations and guests/students can reserve and pay for accommodations.
By registering with HomestayMatch, by managing your HomestayMatch Account, or by opting in when presented with choices, you have further consented for us to use your information in the following ways:
Information you post in public areas of the HomestayMatch Platform or make visible to others through the HomestayMatch Platform may be accessed, used, and stored by others around the world, including those in countries that might not have legislation that guarantees adequate protection of personal data as defined by your country of residence. We do not control these third parties and we are not responsible for their use of information you give to us. Accordingly, you should not post sensitive information, or any other information you would not want made public, to any public area.
How We Share Information
The HomestayMatch Platform is designed to provide guests/hosts with access to accommodation listings and to provide hosts the ability to list accommodations for rent by guests/students. We do not share information with third parties for their direct marketing purposes unless you affirmatively agree to such disclosure. We disclose your information as set forth below:
How to Access, Update or Delete Your Personal Data
Because many users tend to use our services at different points of their student, accommodation or hosting needs, we retain your personal data for continued service and convenience purposes until you advise us not to do so (see section “Contacting Us About Privacy” below). Notwithstanding the foregoing, we may retain personal data in order to comply with applicable laws, keep accurate records, resolve disputes, prevent fraud, enforce our Host Terms and Conditions, Guest Terms and Conditions or other agreements, or for any other legally permissible purpose. We may retain and continue to use anonymized and aggregated information as long as we have a business purpose for doing so.
The security of your HomestayMatch Account relies on your protection of your password. You are responsible for maintaining the security of your password. You are solely responsible for any and all activities that occur under your HomestayMatch Account. You may not share your password with anyone. We will never ask you to send your password or other sensitive information to us in an email, though we may ask you to enter it into the HomestayMatch Platform. Any email or other communication requesting your password, asking you to provide sensitive account information via email, or linking to a website with a URL that does not begin with http://www.homestaymatch.com should be treated as unauthorized and suspicious and should be reported to us immediately at [email protected]. If you do share your password with a third party for any reason, the third party will have access to your HomestayMatch Account and your information, and you are responsible for actions taken using your password. If you believe someone else has obtained access to your password, please change it immediately by logging in to your HomestayMatch Account and using the password change feature. If you believe that an unauthorized access has already occurred, please report it immediately at [email protected]. We may have access to your password and may use such password to access your account for debugging, quality assurance, or other internal purposes.
Security of the HomestayMatch Platform
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet, or method of electronic storage, is 100% secure and we cannot guarantee its absolute security. In the event of an inadvertent disclosure of your personal data we will take all commercially reasonable steps to limit and remedy the disclosure as required by the applicable law. If you have any questions about the security of the HomestayMatch Platform, you can contact us via as described in the “Contacting Us About Privacy” section below.
The HomestayMatch Platform is not intended for, nor do we knowingly collect information from, children under the age of majority. Consistent with the federal Children’s Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requiring parental consent, and consistent with the EU General Data Protection Regulation (“GDPR”), under the age of 16 in the European Economic Area (“EEA”). If you are under 13 or under 16 in the EEA, please do not attempt to register for the HomestayMatch Platform or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 or 16 in the EEA may provide any personal data to us or on the HomestayMatch Platform. If we learn that we have collected personal data from a child under age 13 or 16 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13 or 16 in the EEA, please contact us at [email protected].
Specific Information Related to Users in the European Union and European Economic Area
Our legal basis for processing: For personal data that we process in connection with offering and providing the HomestayMatch Platform to you, we will generally process that personal data (i) on the basis of consent, or (ii) in order to take steps at your request.
Your Access and Choices: You may have the following rights in relation to your personal data:
Your right to withdraw consent: If you withdraw your consent, we will stop processing the relevant personal data except to the extent we have other grounds for processing under applicable laws. We will respond to your request within a reasonable timeframe. You may withdraw your consent at any time; however, HomestayMatch will not be able to provide or continue to provide products or services to you.
Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal.
There may be cases where restrictions on the amount of data that can be disclosed to data subjects under applicable law (for example, if that would necessarily involve disclosing data about another person). HomestayMatch is permitted to withhold some types of personal data in certain circumstances, subject to applicable local law requirements. If there is a dispute, please contact us using the information in the “Contacting Us About Privacy” section below. In addition, data subjects have the right to lodge a complaint with a supervisory authority. The name and contact details of the supervisory authorities in the European Union can be found at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.
For questions about the collection of personal data by HomestayMatch, or to exercise the right to access, correct, update, or delete such data or object, for legitimate purposes, to the processing of personal data, as provided under applicable law, please contact us using the information in the “Contacting Us About Privacy” section below.
How We Respond to Do Not Track Signals
Please note that your browser settings may allow you to automatically transmit a “Do Not Track” signal to websites and online services you visit. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, we do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track”, please visit http://www.allaboutdnt.com.
California’s Shine the Light Law
California Civil Code Section 1798.83, known as the “Shine The Light” law, permits users who are California residents to request and obtain from us a list of what personal data (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests may be made only once a year and are free of charge. Under Section 1798.83, we currently do not share any personal data with third parties for their own direct marketing purposes.
Contacting Us About Privacy