Become a Host

Privacy Policy

Last Updated: December 02, 2018

Our Commitment to Your Privacy

HomestayMatch LLC (HomestayMatch”, “we”, “us” and “our”) knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Policy describes our collection and use of personal data collected from you through the online and/or mobile services and applications provided on or in connection with www.homestaymatch.com, which are offered through (i) www.homestaymatch.com, (ii) mobile applications associated with www. homestaymatch.com, and (iii) any other HomestayMatch website, app or online service which links to this Privacy Policy (collectively, the “HomestayMatch Platform”). "You" or "your" means a visitor or a user (whether signed in or not) of HomestayMatch Platform. Your use of HomestayMatch Platform is conditioned on your acceptance of this policy. You agree that you are responsible for reviewing this Privacy Policy and our other policies and requirements regularly, and your continued use of the HomestayMatch Platform constitutes your acceptance of any modifications, changes, or revisions to this Privacy Policy and our other policies and requirements.

Scope of this Privacy Policy

This Privacy Policy applies to information we collect on the HomestayMatch Platform. the HomestayMatch Platform may link to or interoperate with other websites or services over which we have no control. We are not responsible for the privacy policies or practices of other websites or services. You may wish to review the privacy policies of those websites and services so you can understand how they collect, use and share your information.

Information We Collect

We collect information about you when you use the HomestayMatch Platform. For example, depending on the services you use and whether you create an account and related profile (“HomestayMatch Account”), we may collect:

  • Your name
  • Contact information, such as address, email address, telephone number
  • Identifying information, such as passport number, social security number, driver’s license number
  • Information about your educational history and occupation
  • Your birthdate, age, and gender
  • Information about third parties, such as references or contacts, that you provide to us if you have their express written consent to do so
  • Credit card number and billing information (for services requiring payment by you)
  • Financial account information (for services involving payment to you)
  • Other information requested within your HomestayMatch Account or when you use the HomestayMatch Platform

We automatically collect information about you depending on how you use the HomestayMatch Platform, the areas of our websites that you visit, as well as information about your computer or mobile device, including your IP address, phone number, device ID, physical location, browser and operating system type, and referring URLs, using various technological means (including “cookies” and other technologies such as pixel tags and web beacons, as further described below). This information is necessary for providing personalized and location-based content as well as for analyzing the use of resources, troubleshooting problems, preventing fraud, and monitoring and improving the HomestayMatch Platform.

We may combine this information with other information we’ve collected from you and others to help prevent fraud.

We may collect information about you from publicly-available websites, such as LinkedIn and Facebook, as well as information from consumer reporting or background check agencies or public records. We may use the information we collect to create a profile, even if you do not have a HomestayMatch Account, or append it to your existing profile.

Cookies and Other Technology

We may use “cookies” and other technologies such as pixel tags and web beacons.

Cookies are alphanumeric identifiers in the form of text files that are inserted and stored by your Web browser on your computer’s hard drive. These technologies tell us which parts of the HomestayMatch Platform you have visited and how you use the HomestayMatch Platform. They are also used to analyze and improve the design and functionality of the HomestayMatch Platform. If you choose to delete cookies from your device or block them from being stored on your device, please note that the full functionality of the HomestayMatch Platform may not be available to you.

“Web beacons” are images embedded in a Web page or e-mail for the purpose of measuring and analyzing HomestayMatch Platform usage and activity. We, or third-party service providers acting on our behalf, may use Web beacons to help us analyze usage and improve the HomestayMatch Platform.

We may use third-party service providers to help us analyze certain online activities and improve the HomestayMatch Platform. For example, these service providers may help us measure the performance of our online campaigns or analyze visitor activity on the HomestayMatch Platform. We may permit these service providers to use cookies and other technologies to perform these services for us. We do not share any personal data about our users with these third-party service providers, and these service providers do not collect such information on our behalf. Our third-party service providers are not permitted to use information about our users that they collect for us for any purpose other than providing services to us.

How We Use Information

We use the information we collect to provide, operate and improve the HomestayMatch Platform, respond to you, and foster a positive user experience. Our services include providing an online platform where hosts can provide accommodations and guests/students can reserve and pay for accommodations.

By registering with HomestayMatch, by managing your HomestayMatch Account, or by opting in when presented with choices, you have further consented for us to use your information in the following ways:

  • to create a profile for you based on information that you have provided to us, information imported or collected from other sites or applications, or information provided to us by third parties;
  • to obtain consumer reports and perform other background checks on you;
  • to provide personalized, targeted, or location-based content, services, and advertising from us and third parties, including alerting you to relevant accommodations;
  • to allow you to contact other users or to invite others to join or create a HomestayMatch Account;
  • to allow you to import information about yourself from other sites or applications or to export your information to other sites or applications;
  • to contact you about feature updates and informational and service-related communications, including important security updates;
  • to inform you of other products or services available from HomestayMatch or its affiliates;
  • to enable you to contact us and for us to respond to you;
  • if you are a host, to provide information about you to guests/students, as further described in this Privacy Policy, the Host Terms and Conditions, Guest Terms and Conditions and the HomestayMatch Platform;
  • if you are a guest/student, to provide information about you to hosts, as further described in this Privacy Policy, the Host Terms and Conditions, Guest Terms and Conditions and the HomestayMatch Platform;
  • to generate internal reports about the use of the HomestayMatch Platform;
  • to give search engines access to public information;
  • to detect, investigate and prevent activities that may violate our policies or be illegal;
  • to make suggestions and draw inferences about you. For example, we may make suggestions about additional accommodations, products or services that might be of interest to you.

Information you post in public areas of the HomestayMatch Platform or make visible to others through the HomestayMatch Platform may be accessed, used, and stored by others around the world, including those in countries that might not have legislation that guarantees adequate protection of personal data as defined by your country of residence. We do not control these third parties and we are not responsible for their use of information you give to us. Accordingly, you should not post sensitive information, or any other information you would not want made public, to any public area.

How We Share Information

The HomestayMatch Platform is designed to provide guests/hosts with access to accommodation listings and to provide hosts the ability to list accommodations for rent by guests/students. We do not share information with third parties for their direct marketing purposes unless you affirmatively agree to such disclosure. We disclose your information as set forth below:

  1. We share your information with third parties who help provide the HomestayMatch Platform and deliver our services to you. Examples include hosting our web servers, analyzing data, providing marketing assistance, processing credit card payments to us and refunds or payments by us to you, providing customer service, performing background checks and onsite host visits. These third parties will have access to your information as necessary to perform their functions, but they may not use that data for any other purpose.
  2. We disclose information among students/guests and hosts as follows:
    1. if you post an accommodation listing, we will disclose information about the accommodation and certain information about you in our accommodation listing database;
    2. if you book an accommodation, we will disclose your name, contact details and other personal data to the host, as further described in this Privacy Policy, the Host Terms and Conditions, Guest Terms and Conditions and the HomestayMatch Platform; and
    3. if you accept a booking request for your accommodation, we will disclose your name, contact details and other personal data to the guest/student, as further described in this Privacy Policy, the Host Terms and Conditions, Guest Terms and Conditions and the HomestayMatch Platform.
  3. We may also aggregate data, such as data regarding educational history, occupation, age, country of origin, HomestayMatch Platform usage and other information. This aggregated data does not identify users individually, and may be used by us for any business purposes and made available to third parties, including employers, job candidates, investors, and the public.
  4. We disclose information if legally required to do so, or at our discretion pursuant to a request from a governmental entity or if we believe in good faith – after considering your privacy interests and other factors – that such action is necessary to: (a) meet legal requirements or comply with legal process; (b) protect our rights or property or our affiliated companies; (c) prevent a crime or protect national security; or (d) protect the personal safety of users or the public.
  5. We may disclose and transfer information to a third party who acquires any or all of HomestayMatch’s business, whether such acquisition is by way of merger, consolidation or purchase of all or a substantial portion of our assets. In addition, in the event HomestayMatch becomes the subject of an insolvency proceeding, such information will be disposed of in a transaction approved by the court. You will be notified of the sale of all or a substantial portion of our business to a third party by email or through a prominent notice posted on the Sites.

How to Access, Update or Delete Your Personal Data

You may edit your HomestayMatch Account information at any time by signing in to your account, clicking on Host Details or Home Details and editing any information listed within the tabs available. We recommend that you review your personal data periodically to ensure that it is accurate, complete, and current. If you do not provide and maintain accurate contact information for your HomestayMatch Account, we may not be able to provide you with the notices set forth in this Privacy Policy.

Because many users tend to use our services at different points of their student, accommodation or hosting needs, we retain your personal data for continued service and convenience purposes until you advise us not to do so (see section “Contacting Us About Privacy” below). Notwithstanding the foregoing, we may retain personal data in order to comply with applicable laws, keep accurate records, resolve disputes, prevent fraud, enforce our Host Terms and Conditions, Guest Terms and Conditions or other agreements, or for any other legally permissible purpose. We may retain and continue to use anonymized and aggregated information as long as we have a business purpose for doing so.

Account Security

The security of your HomestayMatch Account relies on your protection of your password. You are responsible for maintaining the security of your password. You are solely responsible for any and all activities that occur under your HomestayMatch Account. You may not share your password with anyone. We will never ask you to send your password or other sensitive information to us in an email, though we may ask you to enter it into the HomestayMatch Platform. Any email or other communication requesting your password, asking you to provide sensitive account information via email, or linking to a website with a URL that does not begin with http://www.homestaymatch.com should be treated as unauthorized and suspicious and should be reported to us immediately at [email protected]. If you do share your password with a third party for any reason, the third party will have access to your HomestayMatch Account and your information, and you are responsible for actions taken using your password. If you believe someone else has obtained access to your password, please change it immediately by logging in to your HomestayMatch Account and using the password change feature. If you believe that an unauthorized access has already occurred, please report it immediately at [email protected]. We may have access to your password and may use such password to access your account for debugging, quality assurance, or other internal purposes.

Security of the HomestayMatch Platform

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet, or method of electronic storage, is 100% secure and we cannot guarantee its absolute security. In the event of an inadvertent disclosure of your personal data we will take all commercially reasonable steps to limit and remedy the disclosure as required by the applicable law. If you have any questions about the security of the HomestayMatch Platform, you can contact us via as described in the “Contacting Us About Privacy” section below.

Children

The HomestayMatch Platform is not intended for, nor do we knowingly collect information from, children under the age of majority. Consistent with the federal Children’s Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requiring parental consent, and consistent with the EU General Data Protection Regulation (“GDPR”), under the age of 16 in the European Economic Area (“EEA”). If you are under 13 or under 16 in the EEA, please do not attempt to register for the HomestayMatch Platform or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 or 16 in the EEA may provide any personal data to us or on the HomestayMatch Platform. If we learn that we have collected personal data from a child under age 13 or 16 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13 or 16 in the EEA, please contact us at [email protected].

International Visitors

Our servers and offices are located in the United States, so your personal data will be transferred to, stored, or processed in the United States. The United States does not have the same data protection laws as the EEA, Canada and some other regions. By providing your personal data, you consent to the transfer of your personal data to the United States and the use of your personal data in accordance with this Privacy Policy.

Specific Information Related to Users in the European Union and European Economic Area

Our legal basis for processing: For personal data that we process in connection with offering and providing the HomestayMatch Platform to you, we will generally process that personal data (i) on the basis of consent, or (ii) in order to take steps at your request.

Your Access and Choices: You may have the following rights in relation to your personal data:

  • Rectify any inaccurate personal data that we hold about you
  • Have your personal data erased under certain circumstances
  • Have the processing of your personal data restricted where you dispute its accuracy, if you think its processing is unlawful, if you otherwise object to its processing, or when we no longer need your personal data and you need it in relation to a legal claim
  • Have access to your personal data, and the right to receive copies of your personal data in a structured, commonly used and machine-readable format and transfer those copies to another data controller, under certain circumstances
  • Complain to your national data protection regulator if you feel that any of your personal data is not being processed in accordance with the GDPR

Your right to withdraw consent: If you withdraw your consent, we will stop processing the relevant personal data except to the extent we have other grounds for processing under applicable laws. We will respond to your request within a reasonable timeframe. You may withdraw your consent at any time; however, HomestayMatch will not be able to provide or continue to provide products or services to you.

Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal.

There may be cases where restrictions on the amount of data that can be disclosed to data subjects under applicable law (for example, if that would necessarily involve disclosing data about another person). HomestayMatch is permitted to withhold some types of personal data in certain circumstances, subject to applicable local law requirements. If there is a dispute, please contact us using the information in the “Contacting Us About Privacy” section below. In addition, data subjects have the right to lodge a complaint with a supervisory authority. The name and contact details of the supervisory authorities in the European Union can be found at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.

For questions about the collection of personal data by HomestayMatch, or to exercise the right to access, correct, update, or delete such data or object, for legitimate purposes, to the processing of personal data, as provided under applicable law, please contact us using the information in the “Contacting Us About Privacy” section below.

How We Respond to Do Not Track Signals

Please note that your browser settings may allow you to automatically transmit a “Do Not Track” signal to websites and online services you visit. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, we do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track”, please visit http://www.allaboutdnt.com.

California’s Shine the Light Law

California Civil Code Section 1798.83, known as the “Shine The Light” law, permits users who are California residents to request and obtain from us a list of what personal data (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests may be made only once a year and are free of charge. Under Section 1798.83, we currently do not share any personal data with third parties for their own direct marketing purposes.

Changes to Privacy Policy

If we decide to materially change the substance of this Privacy Policy, we will, where required, contact you via the email address that you maintain in your HomestayMatch Account. We will also post those changes through a prominent notice on the HomestayMatch Platform.

Contacting Us About Privacy

If you have questions or concerns about this Privacy Policy, please contact us at [email protected]. We will use reasonable efforts to promptly answer your question or resolve your problem.