• About
  • Contact
  • Login
  • Student Sign Up
  • Become a Host
Become a Host
  • Guest Terms and Conditions
  • Host Terms and Conditions
  • Guest Cancellation Policy
  • Host Cancellation Policy
  • Acceptable Use Policy
  • DMCA Policy
  • Privacy Policy
  •  

Host Cancellation Policy

Last Updated: December 02, 2018

This Host Cancellation Policy outlines the payments cancellation fees for Hosts when an unconfirmed Booking Request or confirmed Booking is cancelled by the Guest or Host.  A reservation can be cancelled by logging into your HomestayMatch Platform account.    HomestayMatch will use reasonable efforts to resolve any dispute or problem between a Guest and a Host, and HomestayMatch reserves the right to modify the amounts each party is required to pay based on specific circumstances. HomestayMatch has the final decision on all disputes, problems, charges and refunds, and HomestayMatch's decision will be binding on the Guest and Host.  If you have any comments or questions about this Host Cancellation Policy, feel free to contact us via email at [email protected].

 

Booking
Request
Host Cancels
(Before Move in)
Host
Payment
Cancellation
Fee
Not Confirmed Host denies Booking Request No payment None
Confirmed Host cancels Booking 17 days or more before move in No payment None
Confirmed Host cancels Booking between 16 and 11 days before move in  No payment $50*
Confirmed Host cancels Booking 10 days or less before move in No payment $100*

* Cancellation Fee will be deducted from next Host Payment; if no Host Payment within 60 days, Host will pay the Cancellation Fee



Booking
Request
Host Cancels
(After Move in)
Host
Payment
Cancellation
Fee
Confirmed Within Trial Period - 72 hours following move in date - at least 15 days written notice is required Host is paid for days Guest stays in Accommodation None
Confirmed After 72h Trial Period - at least 30 days written notice is required Host is paid for days Guest stays in Accommodation $100*

* Cancellation Fee will be deducted from next Host Payment; if no Host Payment within 60 days, Host will pay the Cancellation Fee



Booking
Request
Guest Cancels
(Before Move in)
Host
Payment
Cancellation
Fee
Not Confirmed Guest cancels Booking Request before confirmation by Host No payment None
Confirmed Guest cancels Booking 17 days or more before move in No payment None
Confirmed Guest cancels Booking between 16 and 11 days before move in  1 week None
Confirmed Guest cancels Booking 10 days or less before move in, including no show Host may be eligible for payment of 2 weeks None

Booking
Request
Guest Cancels
(After Move in)
Host
Payment
Cancellation
Fee
Confirmed Within Trial Period - 72 hours following move in date - at least 15 days written notice is required Host is paid for days Guest stays in Accommodation None
Confirmed After 72h Trial Period - at least 30 days written notice is required Host may be eligible for payment of 2 weeks, plus the days Guest stays past 2 weeks None

 

HomestayMatch.com LLC

Company
  • About
  • Why HomestayMatch
  • Legal
  • Contact
  • Blog
Hosting
  • Become a Host
  • The Ideal Host
  • Top Hosts
Popular Cities
  • Tempe
  • Berkeley
  • Culver City
  • Irvine
  • Long Beach
  • Los Angeles
  • Pasadena
  • San Diego
  • San Francisco
  • San Jose
  • Santa Monica
  • Miami
  • Orlando
  • New York
Popular Universities
  • AF International School of Language - Los Angeles
  • American Academy of Dramatic Arts Los Angeles
  • American Academy of English
  • American Film Institute
  • American Heritage College
  • Angeles College
  • Arizona State University - Global Launch
  • Art Center College of Design - South Campus
  • Art of Acting Studio
  • CSU San Marcos ALCI
  • California College of Music
  • California State University, Long Beach
  • California State University, Long Beach ALI
  • California State University, Northridge
  • Cerritos College
  • Chaffey College
  • City College of San Francisco - Castro
  • City College of San Francisco - Fort Mason
  • College of the Canyons
  • Columbia West College
  • Concordia University
  • Connect English Language Institute - Mission Valley Campus
  • ELS Santa Monica
  • El Camino Language Academy
  • English Language Institute, San Francisco
  • Glendale Community College
  • Golden West College
  • International Academy of English - San Diego
  • International American University
  • Irvine Valley College
  • JVTA Japan Visualmedia Translation Academy
  • Kaplan Medical Pasadena
  • LASC Irvine
  • LASC Los Angeles
  • Language Systems - Downtown Los Angeles
  • Language Systems International - Torrance
  • Long Beach City College
  • Los Angeles City College
  • Los Angeles College of Music
  • Los Angeles Film School
  • Los Angeles International College
  • Los Angeles Valley College
  • MIU City University Miami
  • Margie Harber Studio
  • Marian College - Los Angeles Campus
  • Marian College - Van Nuys Campus
  • Northwood University at Cerritos College
  • Orange Coast College
  • Pasadena City College
  • Pierce College - Los Angeles
  • Point Blank Music School
  • Q International School
  • San Diego State University
  • San Francisco State University
  • Santa Monica College (SMC)
  • Santiago Canyon College
  • Southern California Institute of Architecture
  • Stella Adler Academy of Acting
  • UC Berkeley Extension
  • UC Irvine Extension
  • UC Riverside Extension
  • UCLA Extension
  • USC International Academy
  • Westcliff University

HomestayMatch.com LLC

HomestayMatch.© 2025. All Rights Reserved.

  • 1
  • 2

Student Sign Up

{{ error }}
{{ error_email }}
{{ error_password }}
{{ error_confirm_password }}

You must be 18 years or older to apply


By signing up, you agree with the Guest Terms and Conditions, Guest Cancellation Policy and Privacy Policy

Thanks for signing up!

We’ve sent an email to {{ email }}. Please check your inbox.

We look forward to helping you find a perfect homestay!

Close Message
  • 1
  • 2

Access your Dashboard

Reset Password

{{ error }}

Please enter the email address associated with your account!

Forgot your Password?

Cancel

Forgot Password

We will send an email to {{ email }} with instructions on how to reset your password.

Close Message