Host Cancellation Policy
Last Updated: December 01, 2018
This Host Cancellation Policy outlines the payments cancellation fees for Hosts when an unconfirmed Booking Request or confirmed Booking is cancelled by the Guest or Host. A reservation can be cancelled by logging into your HomestayMatch Platform account. HomestayMatch will use reasonable efforts to resolve any dispute or problem between a Guest and a Host, and HomestayMatch reserves the right to modify the amounts each party is required to pay based on specific circumstances. HomestayMatch has the final decision on all disputes, problems, charges and refunds, and HomestayMatch's decision will be binding on the Guest and Host. If you have any comments or questions about this Host Cancellation Policy, feel free to contact us via email at [email protected].
|
Booking Request |
Host Cancels (Before Move in) |
Host Payment |
Cancellation Fee |
|---|---|---|---|
| Not Confirmed | Host denies Booking Request | No payment | None |
| Confirmed | Host cancels Booking 17 days or more before move in | No payment | None |
| Confirmed | Host cancels Booking between 16 and 11 days before move in | No payment | $50* |
| Confirmed | Host cancels Booking 10 days or less before move in | No payment | $100* |
* Cancellation Fee will be deducted from next Host Payment; if no Host Payment within 60 days, Host will pay the Cancellation Fee
|
Booking Request |
Host Cancels (After Move in) |
Host Payment |
Cancellation Fee |
|---|---|---|---|
| Confirmed | Within Trial Period - 72 hours following move in date - at least 15 days written notice is required | Host is paid for days Guest stays in Accommodation | None |
| Confirmed | After 72h Trial Period - at least 30 days written notice is required | Host is paid for days Guest stays in Accommodation | $100* |
* Cancellation Fee will be deducted from next Host Payment; if no Host Payment within 60 days, Host will pay the Cancellation Fee
|
Booking Request |
Guest Cancels (Before Move in) |
Host Payment |
Cancellation Fee |
|---|---|---|---|
| Not Confirmed | Guest cancels Booking Request before confirmation by Host | No payment | None |
| Confirmed | Guest cancels Booking 17 days or more before move in | No payment | None |
| Confirmed | Guest cancels Booking between 16 and 11 days before move in | 1 week | None |
| Confirmed | Guest cancels Booking 10 days or less before move in, including no show | Host may be eligible for payment of 2 weeks | None |
|
Booking Request |
Guest Cancels (After Move in) |
Host Payment |
Cancellation Fee |
|---|---|---|---|
| Confirmed | Within Trial Period - 72 hours following move in date - at least 15 days written notice is required | Host is paid for days Guest stays in Accommodation | None |
| Confirmed | After 72h Trial Period - at least 30 days written notice is required | Host may be eligible for payment of 2 weeks, plus the days Guest stays past 2 weeks | None |