• About
  • Contact
  • Login
  • Student Sign Up
  • Become a Host
Become a Host
  • Guest Terms and Conditions
  • Host Terms and Conditions
  • Guest Cancellation Policy
  • Host Cancellation Policy
  • Acceptable Use Policy
  • DMCA Policy
  • Privacy Policy
  •  

Guest Cancellation Policy

Last Updated: December 02, 2018

This Guest Cancellation Policy outlines the charges and refunds for Guests when an unconfirmed Booking Request or confirmed Booking is cancelled by the Guest or Host.  A reservation can be cancelled by logging into your HomestayMatch Platform account.  HomestayMatch will use reasonable efforts to resolve any dispute or problem between a Guest and a Host, and HomestayMatch reserves the right to modify the amounts each party is required to pay based on specific circumstances. HomestayMatch has the final decision on all disputes, problems, charges and refunds, and HomestayMatch's decision will be binding on the Guest and Host.  If you have any comments or questions about this Guest Cancellation Policy, feel free to contact us via email at [email protected].

 

Booking
Request
Guest Cancels
(Before Move in)
Booking
Fee
Guest Service
Fee
Accommodation
Fee
Not Confirmed Guest cancels Booking Request before confirmation by Host No charge No charge No charge
Confirmed Guest cancels Booking 30 days or more before move in No Refund 50% Refund** 100% Refund**
Confirmed Guest cancels Booking between 29 and 11 days before move in  No Refund 50% Refund Guest pays for 2 weeks
Confirmed Guest cancels Booking 10 days or less before move in, including no show No Refund Guest pays for 4 weeks Guest pays for 4 weeks

Booking
Request
Guest Cancels
(After Move in)
Booking
Fee
Guest Service
Fee
Accommodation
Fee
Confirmed Within Trial Period - 72 hours following move in date - at least 15 days written notice is required No Refund* Guest pays for 30 days minimum charge, plus the days Guest stays past 30 days; excess fee paid will be refunded** Guest pays for 15 days minimum charge, plus the days Guest stays past 15 days; excess fee paid will be refunded**
Confirmed After 72h Trial Period - at least 30 days written notice is required No Refund* Guest pays for 30 days minimum charge, plus the days Guest stays past 30 days; excess fee paid will be refunded** Guest pays for 30 days minimum charge, plus the days Guest stays past 30 days; excess fee paid will be refunded**

* Housing Coordinator will be available to help with replacement Accommodation

** Except merchant fee. Refund amounts will be refunded to Guest, if not used as a credit for another Booking.



Booking
Request
Host Cancels
(Before Move in)
Booking
Fee
Guest Service
Fee
Accommodation
Fee
Not Confirmed Host denies Booking Request No payment No payment No payment
Confirmed Host cancels Booking before move in 100% Refund 100% Refund** 100% Refund**

Booking
Request
Host Cancels
(After Move in)
Booking
Fee
Guest Service
Fee
Accommodation
Fee
Confirmed Within Trial Period - 72 hours following move in date - at least 15 days written notice is required No Refund * Guest pays for 15 days minimum charge, plus the days Guest stays past 15 days; excess fee paid will be refunded at 50%** Guest pays for 15 days minimum charge, plus the days Guest stays past 15 days; excess fee paid will be refunded**
Confirmed After 72h Trial Period - at least 30 days written notice is required No Refund * No Refund * Guest pays for 30 days minimum charge, plus the days Guest stays past 30 days; excess fee paid will be refunded**

* Housing Coordinator will be available to help with replacement Accommodation

** Except merchant fee. Refund amounts will be refunded to Guest, if not used as a credit for another Booking.

 

HomestayMatch.com LLC

Company
  • About
  • Why HomestayMatch
  • Legal
  • Contact
  • Blog
Hosting
  • Become a Host
  • The Ideal Host
  • Top Hosts
Popular Cities
  • Tempe
  • Berkeley
  • Culver City
  • Irvine
  • Long Beach
  • Los Angeles
  • Pasadena
  • San Diego
  • San Francisco
  • San Jose
  • Santa Monica
  • Miami
  • Orlando
  • New York
Popular Universities
  • AF International School of Language - Los Angeles
  • Academy of Art University
  • Advance English Academy
  • Albizu University
  • American Academy of Dramatic Arts Los Angeles
  • American Academy of English
  • American English Center
  • American Film Institute
  • American Heritage College
  • Angeles College
  • Arizona State University - Global Launch
  • Art Center College of Design - South Campus
  • Art of Acting Studio
  • Barry University
  • Bellus Academy
  • Beverly Hills Playhouse-New York
  • Bluedata International Institute
  • Brooklyn College CUNY
  • Broward College
  • CCLS-Cultural Center for Language Studies
  • CSU San Marcos ALCI
  • California College of Music
  • California College of the Arts (San Francisco)
  • California Institute of Integral Studies
  • California Language Academy
  • California State University, Long Beach
  • California State University, Long Beach ALI
  • California State University, Northridge
  • Center of Cinematography, Arts and Television
  • Cerritos College
  • Chaffey College
  • City College of San Francisco - Castro
  • City College of San Francisco - Fort Mason
  • College of English Language Pacific Beach
  • College of the Canyons
  • Columbia University
  • Columbia West College
  • Concordia University
  • Connect English Language Institute - Mission Valley Campus
  • ELS Santa Monica
  • El Camino Language Academy
  • Embry-Riddle Aeronautical University - Miami
  • English Language Institute, San Francisco
  • Evergreen Valley College
  • FIU H. Wertheim College of Medicine - Westchester GH
  • Glendale Community College
  • Golden West College
  • Hunter College CUNY
  • International Academy of English - San Diego
  • International American University
  • Irvine Valley College
  • JVTA Japan Visualmedia Translation Academy
  • Kaplan International English - Berkeley
  • Kaplan Medical New York
  • Kaplan Medical Pasadena
  • LASC Irvine
  • LASC Los Angeles
  • Language Studies International - New York
  • Language Systems - Downtown Los Angeles
  • Language Systems International - Torrance
  • Long Beach City College
  • Los Angeles City College
  • Los Angeles College of Music
  • Los Angeles Film School
  • Los Angeles International College
  • Los Angeles Valley College
  • MIU City University Miami
  • Manhattan English Center
  • Manhattan Language
  • Marconi International University
  • Margie Harber Studio
  • Marian College - Los Angeles Campus
  • Marian College - Van Nuys Campus
  • Metropolitan College of New York - Bronx
  • Metropolitan College of New York - Manhattan
  • Miami Ad School Miami
  • Miami Dade College - North Campus
  • Mission College Institute for International Studies
  • Monroe University - English Language Learning Institute
  • NYLC Manhattan Upper West Side
  • NYLC Midtown
  • New York Film Academy - Film Program
  • New York Film Academy - New York
  • New York University (NYU)
  • Northwood University at Cerritos College
  • Orange Coast College
  • Pace University English Language Institute
  • Pasadena City College
  • Pierce College - Los Angeles
  • Point Blank Music School
  • Point Loma Nazarene University
  • Pratt Institute - Manhattan
  • Q International School
  • San Diego State University
  • San Francisco Conservatory of Music
  • San Francisco State University
  • San Ignacio College
  • San Jose City College
  • Santa Monica College (SMC)
  • Santiago Canyon College
  • Southern California Institute of Architecture
  • Southern States University – San Diego
  • Southwestern College
  • St Johns University Queens Campus
  • Stella Adler Academy of Acting
  • The City College of New York
  • The New School
  • UC Berkeley Extension
  • UC Irvine Extension
  • UC Riverside Extension
  • UCLA Extension
  • USC International Academy
  • Westcliff University

HomestayMatch.com LLC

HomestayMatch.© 2025. All Rights Reserved.

  • 1
  • 2

Student Sign Up

{{ error }}
{{ error_email }}
{{ error_password }}
{{ error_confirm_password }}

You must be 18 years or older to apply


By signing up, you agree with the Guest Terms and Conditions, Guest Cancellation Policy and Privacy Policy

Thanks for signing up!

We’ve sent an email to {{ email }}. Please check your inbox.

We look forward to helping you find a perfect homestay!

Close Message
  • 1
  • 2

Access your Dashboard

Reset Password

{{ error }}

Please enter the email address associated with your account!

Forgot your Password?

Cancel

Forgot Password

We will send an email to {{ email }} with instructions on how to reset your password.

Close Message