Guest Cancellation Policy

Last Updated: December 02, 2018

This Guest Cancellation Policy outlines the charges and refunds for Guests when an unconfirmed Booking Request or confirmed Booking is cancelled by the Guest or Host. A reservation can be cancelled by logging into your HomestayMatch Platform account. HomestayMatch will use reasonable efforts to resolve any dispute or problem between a Guest and a Host, and HomestayMatch reserves the right to modify the amounts each party is required to pay based on specific circumstances. HomestayMatch has the final decision on all disputes, problems, charges and refunds, and HomestayMatch's decision will be binding on the Guest and Host. If you have any comments or questions about this Guest Cancellation Policy, feel free to contact us via email at contact@homestaymatch.com.

Booking Request	Guest Cancels (Before Move in)	Booking Fee	Guest Service Fee	Accommodation Fee
Not Confirmed	Guest cancels Booking Request before confirmation by Host	No charge	No charge	No charge
Confirmed	Guest cancels Booking 30 days or more before move in	No Refund	50% Refund**	100% Refund**
Confirmed	Guest cancels Booking between 29 and 11 days before move in	No Refund	50% Refund	Guest pays for 2 weeks
Confirmed	Guest cancels Booking 10 days or less before move in, including no show	No Refund	Guest pays for 4 weeks	Guest pays for 4 weeks

Booking Request	Guest Cancels (After Move in)	Booking Fee	Guest Service Fee	Accommodation Fee
Confirmed	Within Trial Period - 72 hours following move in date - at least 15 days written notice is required	No Refund*	Guest pays for 30 days minimum charge, plus the days Guest stays past 30 days; excess fee paid will be refunded**	Guest pays for 15 days minimum charge, plus the days Guest stays past 15 days; excess fee paid will be refunded**
Confirmed	After 72h Trial Period - at least 30 days written notice is required	No Refund*	Guest pays for 30 days minimum charge, plus the days Guest stays past 30 days; excess fee paid will be refunded**	Guest pays for 30 days minimum charge, plus the days Guest stays past 30 days; excess fee paid will be refunded**

* Housing Coordinator will be available to help with replacement Accommodation

** Except merchant fee. Refund amounts will be refunded to Guest, if not used as a credit for another Booking.

Booking Request	Host Cancels (Before Move in)	Booking Fee	Guest Service Fee	Accommodation Fee
Not Confirmed	Host denies Booking Request	No payment	No payment	No payment
Confirmed	Host cancels Booking before move in	100% Refund	100% Refund**	100% Refund**

Booking Request	Host Cancels (After Move in)	Booking Fee	Guest Service Fee	Accommodation Fee
Confirmed	Within Trial Period - 72 hours following move in date - at least 15 days written notice is required	No Refund *	Guest pays for 15 days minimum charge, plus the days Guest stays past 15 days; excess fee paid will be refunded at 50%**	Guest pays for 15 days minimum charge, plus the days Guest stays past 15 days; excess fee paid will be refunded**
Confirmed	After 72h Trial Period - at least 30 days written notice is required	No Refund *	No Refund *	Guest pays for 30 days minimum charge, plus the days Guest stays past 30 days; excess fee paid will be refunded**

* Housing Coordinator will be available to help with replacement Accommodation

** Except merchant fee. Refund amounts will be refunded to Guest, if not used as a credit for another Booking.